Privacy notice

This notice explains how Zylon Technologies handles personal information associated with this website, business enquiries, demonstrations, customer support and discussions about our cloud-first lab informatics products. Customer data processed within a contracted Zylon service is also governed by the applicable customer agreement and service documentation.

We may receive information that you choose to provide when contacting us, requesting a demonstration or discussing an implementation.

• Name, work email, telephone number and job title
• Company, laboratory type, country and areas of product interest
• Information about current laboratory systems, workflows and requirements
• Support correspondence and other business communications
• Basic technical and usage information generated when visiting an enabled website service

Information is used only for legitimate business purposes connected with Zylon’s products and services.

• Responding to enquiries and arranging product demonstrations
• Understanding laboratory requirements and proposing an appropriate solution
• Providing implementation, onboarding and support communications
• Maintaining website and service security
• Improving product information and customer experience
• Meeting contractual, accounting or legal responsibilities

Zylon does not sell personal information. Information may be shared with authorised personnel, professional advisers, infrastructure or communication providers, and other service providers that support our operations. Access is limited to what is required for the relevant purpose and is subject to appropriate confidentiality and security controls.

We use organisational and technical safeguards intended to protect business information from unauthorised access, alteration, loss or disclosure. Information is retained only for as long as needed for the purpose for which it was received, an active customer or prospect relationship, dispute management, or applicable recordkeeping requirements.

You may ask us to correct, update or delete personal information, object to certain uses, or stop receiving non-essential business communications. Some information may need to be retained where required for security, contractual or recordkeeping purposes. Requests can be sent to info@zylon.io.

We may update this notice when our website, services or information practices change. The current version will be published on this page with its revision date. Questions about privacy or information handling can be sent to info@zylon.io.