Prevent quality failures
Schedule obligations, monitor trends and escalate risk before instruments, checks or actions become overdue.
Zylon QMS · Connected Zylon application
QUALITY MANAGEMENT / CONNECTED APPLICATIONGovern quality across every laboratory, instrument and process.
Zylon QMS is the connected quality management application within the Zylon ecosystem. It connects QA/QC checks, instrument history, calibration and verification, complaints, ILC/PT participation, non-conformances and CAPA to the laboratory records and responsibilities they govern.
CompleteInstrument history
ScheduledCalibration & verification
TraceableILC and PT participation
ControlledQuality event workflow
APPLICATION OBJECTIVE
Embed proactive quality governance into daily laboratory operations and maintain continuous inspection readiness.
Connect evidence to context
Link quality events, certificates, investigations and approvals to the relevant laboratory, instrument, method or sample.
Drive closed-loop improvement
Move findings from identification through root cause, CAPA, effectiveness review and evidence-based closure.
Customer challenges & solutions
From operational friction to controlled enterprise performance.
Each capability addresses a specific laboratory or business problem with a connected, traceable and measurable response.
CHALLENGE 01
Calibration, verification and instrument histories are dispersed across files and departments.
ZYLON SOLUTION
One instrument quality record consolidates schedules, certificates, checks, maintenance, breakdowns and complete history.
CHALLENGE 02
Complaints and non-conformances are investigated without direct laboratory evidence.
ZYLON SOLUTION
QMS links CRM complaints and LIMS records to investigation, root cause, CAPA, customer response and controlled closure.
CHALLENGE 03
Quality teams react to overdue obligations and adverse trends too late.
ZYLON SOLUTION
Due-date controls, escalation, graphical trends and quality dashboards highlight deteriorating performance and pending action.
CHALLENGE 04
Audit preparation requires manually assembling records from multiple owners.
ZYLON SOLUTION
Traceable workflows retain responsibility, attachments, review, approvals and timelines for rapid inspection-ready retrieval.
Customer scenarios
See how Zylon QMS responds to real operating situations.
Practical scenarios connect the initial business trigger to the controlled application response and the result visible to customers and management.
01
BUSINESS TRIGGER
An instrument verification fails before scheduled customer testing.
ZYLON RESPONSE
QMS prevents quality release, records the failure, assesses affected work and coordinates investigation, maintenance and successful re-verification.
CUSTOMER OUTCOMETesting resumes only with documented fitness, while potentially affected results remain visible for assessment.
02
BUSINESS TRIGGER
A customer disputes a reported result and requests an investigation.
ZYLON RESPONSE
The complaint links the CRM communication, LIMS sample, raw evidence, instrument history, root cause, CAPA and approved customer response.
CUSTOMER OUTCOMEThe customer receives a timely, evidence-backed response with controlled internal follow-through.
03
BUSINESS TRIGGER
Management detects a recurring adverse trend across multiple sites.
ZYLON RESPONSE
Graphical quality trends identify the pattern, assign enterprise ownership and track corrective action and effectiveness across laboratories.
CUSTOMER OUTCOMEA systemic risk is addressed once across the network instead of repeatedly at individual sites.
Enterprise outcomes
Reduce quality risk and maintain evidence-ready operations.
Quality evidence in one place
Connect checks, records, approvals and supporting documents to the relevant process, instrument or laboratory.
Fewer missed obligations
Use due dates, ownership, escalation and status visibility for calibration, verification, training and reviews.
Closed-loop improvement
Move deviations and non-conformances through investigation, root cause, action, effectiveness and closure.
Inspection readiness
Retrieve complete timelines, approvals and linked evidence without assembling records manually.
Functional coverage
Quality governance connected directly to the LIMS operating record.
01
QA/QC controls
- Routine quality checks
- Control sample and blank tracking
- Acceptance criteria and limits
- Trend and exception visibility
- Review and approval evidence
02
Instrument quality
- Instrument master and ownership
- Complete instrument history
- Calibration schedules and certificates
- Verification checks
- Maintenance and breakdown records
03
ILC & proficiency testing
- Programme and provider records
- Sample and analyte mapping
- Result submission and evaluation
- Performance scoring
- Corrective action linkage
04
Quality workflows
- Deviation and non-conformance
- Root-cause analysis
- CAPA planning and effectiveness
- Internal audit and findings
- Document and training control
05
Complaint & investigation management
- Complaint intake from CRM or LIMS
- Classification, risk and ownership
- Laboratory investigation workflow
- Root cause and CAPA linkage
- Response, approval and closure tracking
06
Quality access & intelligence
- Role-based access control
- Quality dashboards and management review
- Graphical control and performance trends
- Calibration and verification trend analysis
- Configurable quality reports and analytics
Controlled workflow
From quality signal to verified and effective closure.
Every complaint, deviation, calibration obligation and quality event progresses through risk assessment, ownership, action, verification and controlled closure.
Identify
Register the check, obligation, event or quality requirement.
Assess
Evaluate risk, applicability, ownership and required evidence.
Execute
Complete the check, calibration, investigation or assigned action.
Verify
Review results, attachments, approvals and effectiveness.
Close
Retain the final record and monitor recurring or future obligations.
CONNECTED INFORMATION FLOWOne record becomes progressively more valuable.
Quality signal
A check, complaint, deviation, audit finding, due date or trend creates the controlled event.
Context and risk
Laboratory, instrument, sample, method, customer and potential impact establish priority.
Investigation evidence
Records, attachments, analysis and root-cause decisions explain what happened and why.
Corrective control
Actions, owners, due dates, approvals and effectiveness checks drive verified resolution.
Management learning
Cause and performance trends support management review and preventive improvement.
Role-based experience
The right information and action for every responsibility.
Permissions and workspaces align each user with the records, decisions and performance signals required for their role.
01
Instrument owner
- SEES
- Calibration, verification, maintenance, breakdowns, certificates and upcoming obligations.
- ACTS
- Completes checks, uploads evidence and initiates action when fitness is uncertain.
02
Quality investigator
- SEES
- Complaint, sample, method, instrument, result and prior-event context.
- ACTS
- Assesses risk, determines root cause and coordinates corrective action.
03
Quality manager
- SEES
- Open events, overdue actions, quality trends, ILC/PT performance and audit evidence.
- ACTS
- Prioritises risk, approves closure and verifies action effectiveness.
04
Executive management
- SEES
- Cross-site quality health, recurring causes, inspection readiness and systemic exposure.
- ACTS
- Assigns resources and sponsors enterprise-wide improvement.
Reports, analytics & dashboards
See obligations, investigations, trends and quality risk before they escalate.
Zylon QMS management overviewIllustrative enterprise dashboard
Calibration due18Next 30 days
Open non-conformances123 high priority
CAPA on time91%Current quarter
ILC/PT programmes246 awaiting evaluation
Complaints under investigation92 approaching response SLA
Quality trend alerts7Across instruments and methods
Enterprise readiness
Designed for complex operating models.
Zylon supports the governance expectations of multi-entity, multi-region and multi-site laboratory organisations while retaining controlled flexibility at the point of execution.
Global governance
Establish common master data, approval policy, access principles, audit expectations and management definitions across the enterprise.
Local configuration
Configure laboratory-specific methods, specifications, responsibilities and workflows within centrally governed boundaries.
Integration and scale
Connect instruments, identity providers and enterprise systems through a cloud-first architecture designed for progressive rollout.
Zylon LIMS ecosystem
A connected application built around the core LIMS record.
QMS does not operate as a separate island. It extends Zylon LIMS with enterprise quality governance, using the same laboratory, instrument, method, user and audit context.
- Zylon LIMS
- Zylon CRM
- Zylon Finance
- Instrument records
- Document repositories
- Identity providers