ADDITIONAL APPLICATION
Zylon CRM
Zylon CRM is designed for laboratory organisations that need a structured commercial front end around their scientific services. It brings accounts, contacts, enquiries, opportunities, quotations, contracts, complaints and customer-service context into a workflow that can connect directly with laboratory execution.
Capability model
Built around controlled laboratory work.
Accounts & contacts
Maintain organisations, sites, contacts, industries, service profiles, responsibilities and relationship history.
Enquiries & opportunities
Capture demand, qualify technical fit, assign ownership, track stage, value, probability and next action.
Technical quotations
Build quotations around governed services, tests, packages, rates, discounts, validity, versions and approvals.
Contracts & commitments
Retain commercial terms, expected volumes, turnaround commitments, account conditions and agreed service scope.
Complaints & service cases
Connect customer issues to the samples, reports, service events and quality investigations involved.
Commercial analytics
Monitor pipeline, conversion, quotation status, account activity, service performance and follow-up obligations.
Controlled process
From laboratory action to traceable evidence.
State-driven workflows, role-based responsibility and reviewable activity help preserve the context behind scientific and quality decisions.
Capture
Record the customer, requirement, service scope and commercial context.
Qualify
Confirm technical fit, value, timing and decision process.
Quote
Prepare and approve a controlled technical-commercial proposal.
Convert
Transfer accepted scope into executable laboratory work.
Manage
Retain delivery history, complaints, contracts and growth opportunities.
Enterprise readiness
Designed to operate as part of the enterprise.
CRM can exchange customer, quotation, order and service context with Zylon LIMS, finance, ERP, customer portals, email and identity systems so the commercial promise and laboratory work remain aligned.
Governed access
Organisation, site, role and responsibility context can govern access to critical records.
Configurable workflows
Approval paths, states, escalations and exceptions can follow the laboratory operating model.
Integration ready
APIs and controlled interfaces can connect ERP, identity, instruments, portals and surrounding systems.
Validation conscious
Implementation can support requirements, verification, controlled change and validation evidence where applicable.